Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you need to contact us with a prof of purchase to (customerservices@sapphiredust.com) money back guarantee up to 30 days from purchase.

To start a return, you can contact us at (customerservices@sapphiredust.com). Please note that returns will need to be sent to the following address:

Flostream Limited
Unit 2 Blackthorne Point
Blackthorne Road
Poyle, Colnbrook
Berkshire
SL3 0DA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at (customerservices@sapphiredust.com). 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

1. Return Window: Items must be returned within 30 days from the date of purchase.

2. Condition of Items: To qualify for a return, items must not be empty and should have been used in a manner consistent with normal usage. This means that the product should still contain a reasonable quantity for our team to assess its condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at (customerservices@sapphiredust.com).